Newsletter | March 2021

What is TDI communicating to policyholders & the insurance industry? 
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Btw, TDI is seeking to add Board and Committee members.After the stormWe’re here to helpWe can provide contact information for your insurance company or help with questions about how to file a claim. Call our Help Line from 8 a.m. to 7 p.m. Central time, Monday to Friday, and 9 a.m. to 5 p.m. this weekend: 800-252-3439.Federal help: Texans can apply for federal aid for damage not covered by insurance at price gouging: It’s illegal to charge excessive prices for building materials and necessities to take advantage of a disaster. Report suspected price gouging to the Office of the Attorney General.Filing a claimCall your insurance agent or company as soon as possible to report property damage.Read our insurance tips following winter storms and our winter storm FAQ.For company phone numbers, use our Company Lookup or call us at 800-252-3439.Keep a record of everyone you talked to with your company.Be ready to answer questions about the damage.Ask about an advance payment if you need help quickly.Ask about living expenses. Most policies will cover some of the costs you have if you are unable to live in your home because of damage that is covered by your insurance. Keep your receipts for these costs.If you need shelter or emergency food or water, contact the Red Cross at 800-733-2767.More:How do I file a homeowners claim? The process, deadlines, and your options if you disagree with your insurance company.Help for renters with winter storm damage: Tips if your personal items were damaged.Water and mold: What you need to know about insurance coverage.My car was flooded: Answers to common questions if your car is flooded.Your insurance claims (video): The major types of policies that will cover damage to your property.What if my insurance isn’t paying enough? If you believe your insurance company didn’t pay enough to cover your damages or unfairly denied your claim, you have options.Repairing your homeMake sure your adjuster and company have your current phone number.Make sure your address is visible from the street. You may need to post a sign with your address in the yard.Try to be there when the adjuster visits and point out all damage.Get multiple bids from contractors and compare them with the adjuster’s report before settling the claim.Save proof that you paid the deductible on the claim. A state law makes it illegal for contractors or roofers to offer to waive a deductible or to promise a rebate for your deductible. It also allows insurance companies to request proof, such a receipt or canceled check, that you paid the deductible.More:Protect yourself from contractor scams: Fraud can range from shoddy repairs to price gouging to people who take the money and run. (Video version)Do your repairs need a windstorm inspection? We list some things to keep in mind as you repair and rebuild.

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(That’s 3X More!) Valid: 3/1/21-9/30/21. Terms and conditions apply. 

Oh, you’re not in a GAF program. Contact Evan Segler to get signed up 
 Need help with a taper design? Just let us know; we can help. Are you doing it correctly? What is the correct drip edge for a residential home? I pulled this from the 2015 International Residential Code. Check your local Municipality for their requirement. We’re seeing a shift to more 2″x2″. 

Don’t forget to boost your rebate with Roadrunner & Atlas shingles. 

WIN with Roadrunner and Atlas during the 1st quarter of 2021! Using our Rebate Booster, you will receive an additional 2% of all purchases of Atlas StormMaster Slate & Shake products.Program will run January 1 – March 31st 2021.Additional 2% rebate will be added to your Year End program for this year based on purchases. 

Does your current supplier deliver on Saturday? We can and we do every Saturday because we understand  your needs!  
Mystery Gift - Soapy Soap CompanyAs a special appreciation for our customers, each month we will draw a company name out of a hat and send a special “mystery gift”. Qualifying contractors can be existing customers, walk-ins or new account setups that have purchased during the previous month. This is our way of saying “Thank you” and to show appreciation from our staff.

January’s drawing winner was Donnie @ Waters Custom Roofing, Fort Worth. The gift was a North Country Wind Bell. Thank you, for being a valued Roadrunner customer! 
Each month will be a different gift.“Serving for Your Success“Hours of Operation:
March1 – October 31 6AM-6PM
November 1-February 28 7AM-5PM
Deliveries every Monday-Saturday
No Delivery charge for Afternoon deliveries!

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Office phone 817-633-9188
Fax 817-633-9515

Orders can be sent to

Our address is 1900 Timberlake Dr. Arlington, TX 76010 
Spring/ Summer hours are now in effect.  Cell phones, emails & our website work 24/7 throughout the year. Just try us! 

Roadrunner office hours 6 a.m. – 6 p.m. Monday – Friday. Don’t forget that we deliver on Saturday, upon request.

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